FAQ's

🎟️ Are Haven Play Passes included?

No. Haven Play Passes are not included in the accommodation price and must be purchased separately from Haven.

Once we have registered your party with Haven, passes can normally be purchased online or through the My Haven app from 12 weeks before arrival. They may also be available from Reception after arrival, subject to availability.

Pass prices, availability and facility access are set and managed entirely by Haven.

🏊 What can I access with a Play Pass?

Haven Play Passes provide access to facilities including:

Access and activities remain subject to Haven’s availability, opening arrangements and booking requirements. Some activities carry an additional charge. Play Passes do not provide access to owners-only facilities.

🏖️ What can I access without a Play Pass?

Under Haven’s current arrangements, private-let guests can access:

Haven controls all park facilities and may change its access arrangements or opening times.

🏡 What is provided in the caravan?

Our caravan is fully equipped and includes:

🛏️ Is bed linen included?

Bed linen is not included as standard but can be added as an optional extra when booking.

Duvets and pillows are provided. If you do not select the linen service, you must bring your own sheets, duvet covers and pillowcases.

Towels are not included.

🐶 Are dogs allowed, and is there a dog charge?

Yes, well-behaved dogs are welcome at no additional charge.

Dogs must be included in your booking and must never be left unattended in the caravan. Guests must clean up after their dogs and are responsible for any damage or additional cleaning they cause.

👥 What is the maximum occupancy?

The maximum occupancy is eight guests. The lead guest must be aged 18 or over and is responsible for every member of the party throughout the stay.

🕒 What are the check-in and check-out times?

Late departure may result in a deduction from the security deposit and/or an additional charge unless agreed with us in advance.

🧼 Is cleaning included?

Yes. A standard changeover clean is included in the cost of your stay.

Guests must still leave the caravan reasonably clean and tidy, wash used dishes and remove all rubbish. Excess cleaning may result in a deduction from the security deposit.

🧻 Are towels and toiletries provided?

Towels and toiletries are not provided as standard. Please bring bath towels, beach towels and personal toiletries.

🏖️ How far away is the beach?

Hafan y Môr provides direct beach access. The beach is approximately a 3 minute walk from the caravan and is ideal for coastal walks, paddling, beachcombing and dog walks.

📍 Where is the caravan located?

The caravan is situated in St Tudwal’s, a newer and quieter development on the south side of Hafan y Môr.

It is within walking distance of the beach, coastal routes and the main park facilities.

📶 Is Wi-Fi included?

Yes. The caravan has its own private Wi-Fi, included at no additional charge.

Wi-Fi speed and availability can occasionally be affected by the park location, network demand, weather or circumstances outside our control, so uninterrupted service cannot be guaranteed.

🧾 How do I pay for my booking?

For bookings made more than 65 days before arrival:

For bookings made within 65 days of arrival:

Payment can be made securely by card through Stripe or by bank transfer where arranged.

Your booking is confirmed only after the required payment has been received and we have issued written confirmation.

🔐 Is there a security deposit?

Yes. A separate £75 refundable security deposit is required for every booking.

It is payable 65 days before arrival, or immediately when booking within 65 days. It is normally returned within 7–10 working days after check-out, subject to a satisfactory inspection.

Reasonable costs for damage, missing items or excess cleaning may be deducted in accordance with our Terms and Conditions.

❌ What happens if I cancel?

All bookings are accepted on a non-refundable accommodation basis. The £75 booking deposit and holiday payments are not automatically refunded when a guest cancels.

If we successfully re-let the cancelled dates, you may receive a refund calculated in accordance with our dedicated Cancellation and Refund Policy. Any security deposit already paid will be returned if cancellation occurs before the stay.

We strongly recommend suitable UK holiday insurance.

🚭 Is smoking permitted?

No. Smoking is strictly prohibited inside the caravan.

🧯 Is there an emergency contact?

Yes. Emergency contact information is provided in the welcome information issued before your stay.

📅 Can I book a short stay?

Yes. Our usual stay patterns include:

Longer stays may also be available where the calendar and changeover arrangements permit.

All bookings are subject to availability.